"A customer is asking me to haul away a pile of debris. That's not part of the booking."
This comes up during spring cleanups. Here's the right call:
Don't do unpaid work and don't just decline without an option. The correct path is to submit a Recommend Services quote through the app before starting any additional work — that way the customer approves the price and you get paid for what you do.
To submit a quote: tap the three dots (•••) at the top of the screen → Recommend Services → enter your price and details → submit → wait for approval before starting.
If the customer declines the quote, complete the original booking only. Document what was and wasn't included.
Got a situation for next Saturday? Drop it below.