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📣 Important Video Message from CEO Steve Corcoran - 3 Minutes That Could Change Your Year

Hi Pros, I'm Steve Corcoran, CEO of LawnStarter. This year, we're investing $6,000+ into the success of each and every Pro - because your growth is our growth.

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Scott Culala
Scott Culala
·Posted in Ask the Community

Challenges.

So why do challenges in winter. When grass doesn’t grow. Then during. Busy season. No challenges. That’s messed up. It would make more sense to do it during spring and fall. Just saying. It sucked not being able to participate due to living in a seasonal state. lol
Scott Culala
Scott Culala
·Posted in Ask the Community

Payout pricing.

Yall charge about 55$ on average and up. Yet only pay 35-38$ on weekly and biweekly. Y’all should start payouts at 40$ and up. Per lawn. That would still leave y’all 28% And on biweekly lawns. Since yall charge more. We should get paid more on biweekly cuts. Doesn’t make sense. That a weekly at 38$ switches to biweekly and we get paid 1.50$ more when they switch. lol Front yard or backyard only mows. When they switch to full lawn. We now have double the work. And yall only pay 5$ more in those scenarios I understand you like to compare your app to Uber and DoorDash. However. They treat their contractors like dog doo and don’t pay them enough for what they do. Add some care to your lawncare. And take care of your pros. Just saying. Yall take a lot and pay a little. When were the ones with machines. That cost more than what you pay for any part on our mowers. One spring. Tension spring on a deere is 50! Belts more. Blades expensive. Tires. Cost about the same as a car. So why the low pay. Years and years on this app. And yet payouts are still low. Large lawns not worth it. Extra work. Not worth it. Because yall have gotten more greedy of the years. Start at 40$ and work your way up. Stop low balling the pros that keep yall running Thanks Will I don’t need a completely understand generic response. Thanks for doing what you do. However I believe some change is needed. Steve said y’all need 12% to cover the charge. So my ask isn’t big. Just something worth taking a look at
PB
Phil Burchfield
·Posted in Ask the Community

LawnStarter App Notifications

I have yet to receive any in app notifications from LawnStarter. I have selected email, push notification and text notifications and I only receive emails. I’ve been through all the settings in my iPhone on numerous occasions to ensure the app is notifying me but the app still doesn’t work appropriately. Any Pro’s find a solution for this problem? I literally have to spam my email inbox constantly otherwise I miss jobs. I have missed countless jobs because they were emailed while I was working and I viewed the email after a job but was too late to pick it up and another pro was given the job. Is this ever going to be addressed? For three months this has been, and still is a problem for me.
AK
Amber Kirk
·Posted in Ask the Community

Doing the work and Lawnstarters taking the money

Hello this is my first time posting and not very happy with lawnstarter . First I was offered a weeding job and it was offered for $500 who wouldn't take that. Well I took it made sure all the weeds were pulled and then sprayed the beds afterwards. That happened on Monday. Now being Thursday I checked my performance and saw the $500 taken away. I had sent many pics of before and afterwards and it was a big difference and absolutely no weeds at all. They was no notification of it happening or any dispute. Not very happy with Lawnstarter. You do a job and you get ripped off. Customer who like to scam and get free work out of the situation. Any advice is much appreciated. I had msg Lawnstarters and sent the pics to them again .
SW
Shawn Wurtz
·Posted in Ask the Community

New Customers

Question.... I've only been on here a couple of weeks and there's only been 3 jobs come available. Could that be because it was a late start in the year or is higher rated pros getting first dibs? Just trying to understand how this works. Thanks
Matthew Riley DeLange
Matthew Riley DeLange
·Posted in Ask the Community

Bi-weekly pricing for monthly service…

Question, to those Providers that have your own customers and lawn business off the platform. When you quote someone for Weekly, Bi-weekly or monthly service, the number gets higher the less frequent the service is right? So why are we forced to accept customers signing up for bi-weekly/weekly service, yet skipping all the time…yet there’s no incentive for the customer to not skip? The customers need the ability to skip if they want, that’s fine, but that doesn’t help us as providers at all. We don’t get paid for no work. AND it counts against our metrics. I guess the root of my question is, if customers are signing up for bi-weekly service, why do they get to pay for the cheaper bi-weekly service price, yet only get service monthly? Should be some incentive for customers to not want to skip and if that’s what they’re gonna do, they need to be charged, especially if it’s a case like most bi-weekly services I’ve ran into, where they skip every other service…if they want monthly service, they should pay us for monthly service. Anybody got any ideas on how that could work better?
Matthew Riley DeLange
Matthew Riley DeLange
·Posted in Ask the Community

Updates…

Wonder how out of date this property is…haha starting date Friday June 5, last mow date Friday June 3. It gets worse the more I look at it lol customer reported the grass was under 6” in 2022, thankful for that at least 😂😂 Just wanted to share, maybe you’ll get a chuckle like I did lol
Scott Culala
Scott Culala
·Posted in Ask the Community

Lmao metrics

One customer. Biweekly. Mow once. Then they skip. Then they reschedule. Then they reschedule again to a sooner date. One customer gave me 3 on time dings to look forward too! I’m always in a good tier. However this is the stuff I talk about. Remove customer choice from affecting on time. They choose what’s on time to them. They choose when they want that fresh cut delivered with a smile. So when they choose to skip. Their new date is now the on time. So stop dinging our scores. We cut grass. You cut customer choice from metrics. Happy customers. Happy pros. Take the stress out of lawncare! lol 😂 I believe yall say that. Anyways. Just one of many fun fun scenarios that we have to deal with. Thanks to product and development! July is next month. Is Steve going to change the way it grades us. Or is it a tootsie pop. One two three dings to get to the center of the metrics tier system. 😂 oh well. The world may never know
Scott Culala
Scott Culala
·Posted in Ask the Community

Long grass

So to me 4 weeks is a month. If a biweekly skips. That’s one mow a month. The timeline of 30 days for the long grass fee needs to be dropped to 22 days. If a biweekly pushes back one week. Ok fine. No long grass fee. If they push back 2 weeks. Then yeah. Hit them with that flex Just saying. That would be a hole lot better than the system you got now.
KK
Kevin Kline
·Posted in Ask the Community

Family Vacation

So how is everyone handling it when you decide to take a family vacation in the summer. I currently have my Friday's clear for weather reschedules, so it would be easy to take a 3 day vacation, but my family wants me to take a week. Do you just inform the customers that you will need to skip a week, do you try to front load and back load your schedule, how does this impact your reputation? Will it impact the quality of cut? Give me your thoughts on what would be the best way to handle this! Thanks, now get back out there and cut some grass lol
Stephen
Stephen
·it’s like an alarm clock!

Inbox

When using the “inbox” to message a customer allow the ability to attach more than one photo at a time.
Stephen
Stephen
·it’s like an alarm clock!

Shop

have a shop option where providers can get lawn starter merch like hats, shirts, etc. maybe even tools
Stephen
Stephen
·it’s like an alarm clock!

Provider QR code

Create a provider QR code that allows each provider to open in app or send to potential new customers. When scanned, the QR code will let new customers sign up directly to that specific provider’s list. This would also give providers a simple way to transfer their non LawnStarter clients to LawnStarter.
JA
Jose Alfredo Arauz

Amor al cesped

Apenas soy Nuevo en la communidad, empezar ya a tender la experecia que tod@s an logrado
KW
Kris Witt

It deactivated me for something I didn't do how do I speak with some

What do I do
P
Paul

The app is not allowing me access

Ana Chavez
Ana Chavez

New provider ready to deliver quality lawn care services

Hi everyone, I’m new to LawnStarter and excited to get started. I have experience in landscaping and home services, including lawn mowing, yard cleanup, leaf removal, and general maintenance. I take pride in being reliable, detail-oriented, and providing high-quality work for every client. I’m ready to take on jobs and build strong relationships with customers in my area. If anyone has tips for getting started or growing quickly on this platform, I would really appreciate your advice. Looking forward to working with you all!
dk
donathen kirchgater

General question

I'm new to this app. I'm lucky to pull 800 a month from 14 yards. Are there any tips to make this profitable. 400 of that goes right back into gas. I know they add a percent on top of the offered rate for the lawns but I'm trying to understand how it's priced. Second is I've gotten two emails from the legal team threatening fines for taking customers which I haven't done. I'm a residential contractor outside of this, so when a customer asks for remodeling services, naturally I give them my number but I'm being told it should go through them. How? This is an exterior company. There is no section to submit remodels let alone pricing for it or area to itemize works and pricing in order to send to customer. Just a big ol "other option".
JM
Joseph Murdock

Personal notes

It would be nice if there was a tab that we could click on and bring up a notebook for the job itself to where we can type it notes that we as the pros get to read not the customer by as if maybe the fence is too small I can't get it right or mower and make sure I bring my push or maybe it's a three level house with three different layers of the backyard so I'll have to take them push mower not a walk behind mower or maybe there's a bunch of poop in the yard it'd be like I can believe a note saying watch out for the dog crap or maybe the guys just rude and I could be aware of rude guy or whatever just saying it'd be nice to be able to leave notes about the property to remind us later when the job comes back that we need to be prepared for it
JM
Joseph Murdock

New jobs,,, no route

Just trying to figure out when the app will be fixed we got new jobs coming in and go to claim it says no no route three different jobs on there kind of hard to claim the work if it doesn't allow us to
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