One customer. Biweekly.
Mow once. Then they skip. Then they reschedule. Then they reschedule again to a sooner date.
One customer gave me 3 on time dings to look forward too!
I’m always in a good tier. However this is the stuff I talk about. Remove customer choice from affecting on time. They choose what’s on time to them. They choose when they want that fresh cut delivered with a smile. So when they choose to skip. Their new date is now the on time. So stop dinging our scores.
We cut grass. You cut customer choice from metrics. Happy customers. Happy pros.
Take the stress out of lawncare! lol 😂 I believe yall say that.
Anyways. Just one of many fun fun scenarios that we have to deal with. Thanks to product and development! July is next month. Is Steve going to change the way it grades us. Or is it a tootsie pop. One two three dings to get to the center of the metrics tier system. 😂 oh well. The world may never know