Hi there, Pros!
If you’ve completed your first jobs and you’re still waiting on that first deposit, you’re not alone. Here’s what’s actually happening behind the scenes, so you know what to expect.
⏳ There’s a 72-hour hold on completed jobs
Every job goes through a 72-hour hold before it can be paid out.
Why?
Gives customers a short window to flag any quality issues
Allows time for their payment to fully clear
Once that window passes, the job is cleared and queued for payout.
Example:Â
Job completed: Wednesday
72-hour hold ends: Saturday
Misses Sunday cutoff → rolls to next Monday
Paid out: Next Monday
Hits bank: Tuesday–Wednesday
đź“… Payouts run once a week (Mondays)
Payments are processed every Monday.
Only jobs that cleared the 72-hour hold before that Monday will be included.
👉 What this means:
Jobs completed later in the week usually roll into the next Monday payout
It’s normal not to see everything hit at once early on
⏰ Sunday cutoff matters
There’s a weekly cutoff:
Sunday at 7 PM (your time zone)
Anything marked complete after that → moves to the following week’s payout
🏦 Add bank processing time
Once your payout is sent, your bank still needs time to process it. Most deposits show up within 1–2 business days, depending on your bank.
đź’ł About processing & verification
We use Stripe as our payment processor. Stripe needs to validate the information submitted on your account before payouts are released.
That’s why it’s important to make sure:
Your banking details are entered correctly
Your personal/business info matches your bank records
If something doesn’t match, it can delay that first payout while everything gets verified.
🤔 So why does the first payment take ~2 weeks?
For your first payout, a few things stack together:
72-hour hold after job completion
Waiting for the next Monday payout run
Bank processing time (usually 1–2 business days)
On top of that, tax verification can also impact timing. For new Pros, if there’s any missing or conflicting information tied to your SSN or EIN, payouts are paused until that’s resolved. This affects a decent percentage of new Pros, so keep an eye out for any emails or notifications from us asking you to confirm your details.
If your jobs were completed across different days, they may land in separate payout cycles, which can stretch things out a bit.
That’s where the ~2-week window comes from for most new Pros.
⚠️ Don’t forget your bank info
Before that first payout hits, double-check this:
Make sure you’re using one of these accepted accounts for direct deposit:
Valid Checking account
Green Dot / GoBank
NetSpend / Metabank
Chime / Bancorp
đźš« Not accepted: PayPal, Venmo, CashApp, or Savings accounts
No bank info = no payout processing, even if your jobs are ready.
🔍 Want to see the full breakdown?
For all the details, head to:
👉 Billing History on the Pro website (not the app)
That’s where you’ll see every deposit line-by-line.
đź‘‹ Still waiting or have questions?
Totally normal with that first payout. If something feels off or it’s been past 2 weeks since completing your first job, reach out to Pro Support at 1-855-800-4872. Questions? Drop them below 👇