I had a customer on the schedule for today up until yesterday. I looked at my schedule today and it’s gone. I find it on Sunday 2 weeks from now. No email about it. No notifications. Nothing. Just stuck with the ding and NOW it’s scheduled on a day I don’t do services. lol
If the changes do come that we’re asking for, they’re not gonna work the right way, they’re still gonna be major LawnStarter leaning and then it’ll be another umpteen years before they make another update to them.
Take customer choice away. THATS ALL EVERY SINGLE PROVIDER ASKS.
Weather? We can work around that. Do it a day early, or day late or whatever. ANYTHING else we can work around. WE HAVE NO CONTROL OVER WHAT THE CUSTOMER DOES. They skip services and then you expect us to go mow it and complete the service when it needed mowed at its regular service day, but the customer chose they didn’t have the money for that mow, so they skipped.
We’re not even asking that we get paid for the skipped service! Just don’t count it against our metrics, when we have no control absolutely whatever over that!
Steven Corcoran give the providers what they want, man. 10 out of 10 for this platform with those changes implemented, hands down.