Problems getting started

Has anyone been permanently banned before their first customer? Were you able to get the ban lifted? How long did it take? I'm trying to figure out if I need to go a different route. Before I was able to accept my first job I received an email stating I was permanently suspended from the platform with some very defamatory language. The email didn't state what I had done to warrant suspension. Nothing. So I called support and they stated they would send my case to the activation team to get my account reactivated. I called again today and was told there is no update. Has anyone else experienced this?

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