Question, to those Providers that have your own customers and lawn business off the platform.
When you quote someone for Weekly, Bi-weekly or monthly service, the number gets higher the less frequent the service is right? So why are we forced to accept customers signing up for bi-weekly/weekly service, yet skipping all the time…yet there’s no incentive for the customer to not skip? The customers need the ability to skip if they want, that’s fine, but that doesn’t help us as providers at all. We don’t get paid for no work. AND it counts against our metrics.
I guess the root of my question is, if customers are signing up for bi-weekly service, why do they get to pay for the cheaper bi-weekly service price, yet only get service monthly? Should be some incentive for customers to not want to skip and if that’s what they’re gonna do, they need to be charged, especially if it’s a case like most bi-weekly services I’ve ran into, where they skip every other service…if they want monthly service, they should pay us for monthly service.
Anybody got any ideas on how that could work better?