<![CDATA[Pro Community]]> https://community.lawnstarter.com Bettermode RSS Generator Sat, 18 Apr 2026 09:03:04 GMT Sat, 18 Apr 2026 09:03:04 GMT 60 <![CDATA[Days off]]> https://community.lawnstarter.com/ask-the-community-t65fq9ip/post/days-off-7ezjX2suXYtyT0J https://community.lawnstarter.com/ask-the-community-t65fq9ip/post/days-off-7ezjX2suXYtyT0J Sat, 18 Apr 2026 01:37:10 GMT what is everyone's thought about working on Sundays? I personally take that day off. I had a client move his day to a sunday for no reason. I messaged him and asked him why he and he just wanted to. I explained to him if he wants me to cut for him I do not cut on Sundays so he agreed to leave it on Saturday. Can LS LL require the client to reach out to us as the pros before rescheduling or let us put in the days we are available? I understand taking care of the client but to what end?

]]> <![CDATA[Challenges]]> https://community.lawnstarter.com/ask-the-community-t65fq9ip/post/challenges-2bHdfqUGSo1tnbQ https://community.lawnstarter.com/ask-the-community-t65fq9ip/post/challenges-2bHdfqUGSo1tnbQ Sat, 18 Apr 2026 01:12:11 GMT Why isn't there any challenges to complete or an I missing something. Just asking

]]> <![CDATA[Can we fix this]]> https://community.lawnstarter.com/ask-the-community-t65fq9ip/post/can-we-fix-this-Hpe88xadySOyhit https://community.lawnstarter.com/ask-the-community-t65fq9ip/post/can-we-fix-this-Hpe88xadySOyhit Sat, 18 Apr 2026 01:09:15 GMT This makes me not what to except job because I can't see how they connect.

]]> <![CDATA[HEADS UP Pros!!]]> https://community.lawnstarter.com/ask-the-community-t65fq9ip/post/heads-up-pros-pcQEg7Y4FR7BeBO https://community.lawnstarter.com/ask-the-community-t65fq9ip/post/heads-up-pros-pcQEg7Y4FR7BeBO Fri, 17 Apr 2026 18:46:14 GMT Customers gate was locked, and I was advised by support to do as much as I can and select an “Obstruction”

  1. UPLOAD YOUR PHOTOS FIRST, then file an obstruction!

    Otherwise the app “Completes” the job and you’re unable to upload photos.

  2. You’ll eventually get a similar email from support:

    Hello Ken,

    Thank you for reaching out.

    Upon reviewing the customer’s account, we can confirm that you have successfully submitted a partial obstruction report. However, please note that photos are required as proof that the gate is locked to properly support the report.

    Just to set expectations, in the event that the customer submits a dispute, please be sure to accept it within 24 hours to secure your payout. If the gate is still locked, kindly take a clear photo as documentation and mark the dispute as complete.

    Once you return to the property to complete the backyard service, please ensure that before and after photos are taken. You will be eligible for a return trip fee of $15 for a same-day return or $10 for a next-day return.

    For step-by-step guidance on how to accept a return request, please refer to the link below:

    Pro-How-to-Handle-a-Return-Request

    Please let us know if you need any further assistance.

    Best regards,

    Jeri F

    Support Team

    LawnStarter

  3. Read what you’re in for… hopefully it doesn’t go sideways!

    https://support.directhomepro.com/hc/en-us/articles/24475273874962--Pro-How-to-Handle-a-Return-Request

]]> <![CDATA[Customers soliciting outside the app]]> https://community.lawnstarter.com/ask-the-community-t65fq9ip/post/customers-soliciting-outside-the-app-nNosPul2csQ8G7m https://community.lawnstarter.com/ask-the-community-t65fq9ip/post/customers-soliciting-outside-the-app-nNosPul2csQ8G7m Fri, 17 Apr 2026 16:50:09 GMT I keep seeing people posting about getting deactivated so I wanted to ask what’s the company’s protocol for when customers send you messages like this over the app ? Kat K.

]]> <![CDATA[Email for customer support is MIA]]> https://community.lawnstarter.com/ask-the-community-t65fq9ip/post/email-for-customer-support-is-mia-BGD6erRwtgZC8Ms https://community.lawnstarter.com/ask-the-community-t65fq9ip/post/email-for-customer-support-is-mia-BGD6erRwtgZC8Ms Fri, 17 Apr 2026 16:43:26 GMT Email yesterday about no response from a customer…nothing from Customer Support

(Nothing in the spam folder)

Trying to email them today…just a spinning circle, EVERY other feature gets a reaction.

ALSO, why doesn’t email to support show in our email chain as customers do?

It’s through the app, shouldn’t it be visible through the app?

]]> <![CDATA[Square footage]]> https://community.lawnstarter.com/ask-the-community-t65fq9ip/post/square-footage-aQmkUtJSQ6PQH3y https://community.lawnstarter.com/ask-the-community-t65fq9ip/post/square-footage-aQmkUtJSQ6PQH3y Fri, 17 Apr 2026 12:40:17 GMT What happened to the square foot of properties? It used to show you that information but it doesn’t now. Or am I missing it?

]]> <![CDATA[Best way to go about growing]]> https://community.lawnstarter.com/ask-the-community-t65fq9ip/post/best-way-to-go-about-growing-pAT9tXTCOUfmltt https://community.lawnstarter.com/ask-the-community-t65fq9ip/post/best-way-to-go-about-growing-pAT9tXTCOUfmltt Thu, 16 Apr 2026 23:50:14 GMT Anyone here in cali San Diego? Im trying to figure out the best way to go about growing my business and clientele. Ive accepted about 4 jobs they are all a week or two out, but the amount of money it says id make for 20,000 sq ft isn't much. $40 if the customer is happy with my work is it safe to just get them off and book with me directly? I don't want to get in trouble or banned but i do charge differently from the app. Has anyone done this before?

]]> <![CDATA[Bi-Weekly scheduling]]> https://community.lawnstarter.com/ask-the-community-t65fq9ip/post/bi-weekly-scheduling-upFRtmjcBixg7Jg https://community.lawnstarter.com/ask-the-community-t65fq9ip/post/bi-weekly-scheduling-upFRtmjcBixg7Jg Thu, 16 Apr 2026 02:41:16 GMT Hello, I'm seeing a number of bi-weekly's getting scheduled 3 weeks out after completion. Anyone else experiencing this? Is this a current glitch?

]]> <![CDATA[String trimmer]]> https://community.lawnstarter.com/ask-the-community-t65fq9ip/post/string-trimmer-7fX2YQyYiYLWYJe https://community.lawnstarter.com/ask-the-community-t65fq9ip/post/string-trimmer-7fX2YQyYiYLWYJe Wed, 15 Apr 2026 23:09:11 GMT So I just started my business May of last year and I am on my 4th echo weedeater. What am I doing wrong? What is y’all’s preference and why? I can’t keep buying weedeater like this….

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